074444 74030

1944 Maryhill Road, Glasgow, G20 0EQ

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©2019 by Erasure Skin Academy

POLICIES

PRIVACY POLICY

In order to enrol and conduct Academy affairs we will collect information about you when you sign up for a course. In addition, if you make a complaint, attend a treatment, be a volunteer or register with the business, we may collect information including your name, address, contact details and other relevant information.

We process, maintain and deal with your information in accordance with General Data Protection Regulations (GDPR)

We process your data to fulfil Academy business, including submission to relevant qualifications’ awarding bodies. We also use your data to ensure the prevention of fraud, and for analytical procedures for business purposes. This may require that data is shared with regulators, government bodies, legal and accounting professional advisers, law enforcement and awarding bodies.

Your information will be retain for a maximum of 4 years, except accounting/tax related details which will be held, in accordance with UK law for 7 years.

The typical information we collect includes;

Name, address, contact details, bank details, nationality, entitlement to be in the UK, gender, criminal record check, clinic consultation details, references.

You may at any time request to be removed from any marketing purposes that use your personal information. Please contact manager@erasureskin.com

You have the right to ask for a copy of the information we hold about you via a Subject Access Request (SAR).

Any information you wish corrected or deleted which is incorrect can be requested by contacting manager@erasureskin.com. This includes instances where you wish to restrict the use of your personal data or to complain about how your data is being used.

The use of Cookies to provide information regarding the computer used by a visitor may be used by the Academy.

We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
General Internet use may be collected using cookie technology. This statistical information cannot be used to identify you personally. It is possible to alter cookie settings to prevent information being recorded.

Booking

It is the student’s responsibility to ensure they have read the course content details, are confident the course meets your needs and that you are in possession of the entry qualifications in advance of starting the course.

Candidates are required to complete an enrolment form  and paying the enrolment/deposit fee prior to commencement of the course. The fee is deducted from the total course cost. Enrolment forms that are incomplete may be rejected. Once enrolment has been accepted you will be notified which initiates a legally binding contract between you and the Academy. On acceptance the balance of the course fee will be due. This is subject to any instalment arrangements agreed with the Academy.

 

Fees

Course fees to be paid prior to the course commencement which are not received may result in withdrawal of course place, withdrawal from examination, retention of certification.

Course fees paid by instalments that are not received within 10 days of the agreed instalment date may result in removal from the course and/or payment of the balance of the full course costs.

Deposits are non-refundable. Only after receipt of deposit and full payment or signed instalment agreement will course support and learning materials be provided.

You will be provided with course details by email to the address given. All information will be provided to the student via the email address provided.

Where an award certificate is entitled to be provided, this will be withheld until full payment of all Academy fees has been settled in full.

STUDENT AGREEMENT

  1. Uniform is required for VTCT level 2 & 3 Beauty courses. In addition, for attendance days when clients will be dealt with, a uniform is required. At all other times a smart but casual dress is required. No jeans, sportswear (excluding discrete footwear).

  2. Hair should be kept off the face with a hair band, nails kept short, day make-up may be worn. Students are not allowed to wear any jewellery (to include body jewellery), other than a wedding band and ear studs (max ½ cm), during Academy hours.

  3. Students are advised that jewellery, valuables or considerable amounts of money must not be brought into the Academy.  The Academy cannot be held responsible for their loss.

  4. Students who cannot participate in class model work, by reason of medical deficit or infirmity, must notify the Academy upon enrolment.

  5. Students are required to attend all demonstrations and extracurricular activities.

  6. Day classes are from 9 am to 5 pm and evening classes are from 6 pm to 9 pm.

  7. Students who are consistently late will not be prevented from attending the session. Three lates will result in disciplinary action.

  8. Absent students are asked to telephone/email the School by 9.00am. A medical note is required for more than three days’ absence.

  9. Students are advised that punctuality, attendance record, neatness of work, personal presentation, conduct and thorough knowledge of subjects are taken into account on student results.

  10. All students must complete the required number of hours in accordance with the School’s and examining boards’ regulations and have thorough theoretical and practical knowledge of their course material, to be eligible for the VTCT assessments and examinations.

 

ATTENDANCE & COURSEWORK

  1. For VTCT courses you must have a minimum of 85% attendance for teaching in the classroom for each subject/module. For examination-based courses, you must have at least 80% attendance. And 90% salon hours

  2. As all courses are of a continuous nature, no allowance for lateness or absenteeism will be made except with prior consent by the Principle and General Manager, who also reserve the right to dismiss any student giving justifiable cause for such action. Their decisions in all such matters will be deemed as final.

  3. It is not the responsibility of the School or individual teachers to provide additional teaching hours for students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.

  4. Students failing to complete their assessments, variations, ranges etc. during the term of their course will be charged by the hour for any further teaching/supervision/assessing. These sessions will be at the convenience of the School. The current hour rate is £45/hour.

  5. For assessment-based courses, it may be necessary for you to join in during the next intake to complete work and assessments missed subject to an additional fee and course availability.

  6. For exam retakes there will be a retake fee, for any refresher training required there will be a fee. Check with the Manager for the current rates.

  7. Classes will commence promptly at the published times, irrespective of whether all students are present. Classes will not be delayed to wait for latecomers, and lecturers are not responsible for repeating work missed. Latecomers may be requested to wait until a suitable break in teaching before entering a class. Class hours can be varied at the discretion of the Manager without prior notice.

  8. The Academy will be closed on all UK public holidays. If a public holiday falls during your course, no extra days will be added to your course or reduction in fees given, we have accounted for these days within our teaching.

  9. Paying for and/or attending a course fully does not guarantee a qualification, diploma or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the Principle and General Manager are final in all cases.

  10. Time off for official religious holidays, booked holidays, and planned weddings, medical appointments etc. must be discussed and agreed before application. We recommend that all absence be avoided where possible.


 

CURRICULUM POLICY

At Erasure Skin Academy we believe in equality among all students, staff, contractors and other parties. This requires high standards of common courtesy to all. By working together and with respect we can maintain a pleasant, welcoming and nurturing environment for all involved in the Academy activities. We provide a clean, safe, threat-free and pleasant atmosphere within which unique learning and discourse can take place. We stand against discrimination in all forms and value each individual involved with the Academy.

Where special requirements are identified or alluded to, we will make all reasonable efforts to accommodate any amendments recommended by the Education Board and Qualification bodies such as VTCT.

CONCERNS

  • We understand the effect of stress and pressure on individuals due to circumstances within and outwith their control. We advise the following steps to mitigate issues arising.

  • Share your concerns with those involved if possible. Individuals close to the issue are in an excellent position to understand and be able to offer solutions or coping mechanisms. This can be carried out by email, text, phone call or in person.

  • If progress is unsatisfactory a formal complaint can be made with the Academy manager, David Reilly, where it will be investigated.

  • During any investigation you will be kept informed, initially within 7 days and then a weekly progress report.

  • If you are dissatisfied with how the Academy has handled the complaint it may be possible to seek redress from VTCT.

  • Students requested  to attend any meetings required as part of the complaint process may be accompanied by a member of the Academy, a staff member or a peer.

  • After 2 years the statue on complaints will be regarded as having expired.

  • False accusations found to be unfounded will be dealt with by the Academy Disciplinary procedure.

  • Students currently registered and those who have graduated from the School within the last three years will qualify to lodge a complaint.

  • At all times, including the complaints procedure all parties are required to conduct their behaviour in a calm and collected manner. Aggressive, violent or abusive conduct, physical or verbal, will not be tolerated.

  • Your continued support to uphold the values and rules of the Academy are appreciated. If you have feedback or wish to bring something to the management’s attention please write to manager@erasureskin.com 

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